A decade ago, organisations face too much problems in managing the employees on field as there was no such technology to track them. In organisation with more than 50 or 100 employee, the same problem arises because manager cannot keep an eye on each employee's activity. Peter Drucker says "What gets measured gets managed". Now days, technology has become so vast that everyone depends on it and loves to go with latest technology. The best example of technology is mobile phone which connects every one. Still, companies are having problems. Let us discuss a little bit about the major problems faced by companies.
1) Communication: The key point of any organisation’s growth is good communication between employees and management. But in multinational companies, managers do not communicate regularly with each employee as they have much more work to do. Some employees mis-use the powers and violate the company rules in management’s absence. There is an option to communicate with employees is to schedule a meeting for daily report but it is not possible in big companies and for the employee's on field. Employee on field cannot come to office daily to give their work report. So in this case, field service management is the best option. Maargah.biz is the #1 field service management software which has the feature to track all activities of employees during their working hours. Also they can communicate with managers about the task they are given and can read other employee's comment for the similar task.
"A Great Employee Is Like A Four Leaf Clover, Hard To Find & Lucky To Have" Tammy Cohen
2) Productivity: Employees plays main role in increase of productivity. With staff tracking, the productivity will increase automatically when employees know that their each activity is being monitored. By using Maargah.biz good employees will put more efforts to improve their performance and the dis-honest employees can be found. It includes the facility of geo location tracking and managers can also track employee's working hours. The complete record of employee's visited locations is maintained in Maargah.biz. By this, manager will check the time spend by employee at work place.
3) Employee's Loyalty: In today's world, you cannot trust any employee completely. It is difficult to know that the employees on field are working or not, whether they are available on work place or not. For this, Maargah.biz gives the live geo location tracking feature. Some employees claim fake expenses from company, it also provides solution for this problem. there is a option from where employee can claim expense with picture of specific product or anything for which he is claiming. Managers can do online field scheduling and allot task to field employees.
"Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves." - Steve Jobs
Sometimes, hardworking employees do not get any reward or appreciation for their work just because of improper management. This will decrease employee's interest and motivation regarding his job. So to be very clear, management and employees both are equally responsible for company's growth. Employee monitoring software "Maargah.biz" brings a best answer for the question 'HOW TO MAINTAIN EMPLOYEE - MANAGEMENT RELATIONSHIP?' It is available in six languages to make it easily usable for users from different places.
4) Client management: Client management is the toughest job in large scale companies. It is difficult to handle each client's information and his orders. Field service management tool can be used to maintain each client's order details and his name. With Maargah.biz, each product's order detail is maintained along with the client and employee's name to whom that order is assigned. Employee's can also put a complaint and the admin will get the notification as soon as the complaint is send by app. It has all the features that are necessary for any organisation.
"Your customer doesn't care how much you know until they know how much you care" - Damon Richards
According to our great personalities, don't serve your customers just to do your job, take it as your responsibility to make your customers satisfied. The customers are the one who really bring business, If you treat them well they will suggest you to their friends also. Jerry Gregoire says "The customer experience is the next competitive battleground".
5) Employee privacy: Now days, unlimited field management tools are available online and somehow these tools affect employee's personal life. But Maargah.biz - an employee tracking tool overcomes this problem. Maargah.biz provides the feature to track field employees and field service management without violating employee's privacy during odd hours. Employee can off tracking during the odd hours but if any employee switch off his mobile phone or make any fake reason during working hours then it will be detected. It tracks the battery status of employee' s phone.
"Always treat your employees exactly as you want them to treat your best customers" - Stephen R. Covey
For example - Suppose you give a field task to your employees. They reach the work place or not, how you will come to know about their location. It is obvious you will use employee tracking software which track them by their mobile phones. It will be good for your business but your employees will not be happy with this because here comes the question of their privacy. They always have doubt in their mind that whether you are tracking their location even after their working hours. Therefore Maargah.biz tracks the employee's current location by app installed in their mobile phones. App provides the option of on job/off job for employees and also it calculates the total hours spend on job. This record will be send to admin as soon as employee make job off and even employee will also not have any issue for tracking his location.
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